Slack is basically like a chat room where we can involve different team members within certain rooms.  This helps to organize and streamline communication between the office and the field.  All company communications are in one place, easy to find and searchable.  In addition, the format of Slack makes it easy for the office to send messages from a desktop computer.

Slack gives us the opportunity to communicate really well as a company.  We can use it make announcements, share pictures of client lawns etc to develop a sense of comraderie.  This is crucial since as a whole, we all work independently!

This channel is for the administrator, customer service, production manager and owner.  The purpose of this channell is for any client specific questions regarding schedule etc.  This will be the most used channel and is not visible to the guys in the field.

This channel includes the administrator, customer service, prooduction manager, owner, and field technicians.  The main purpose of this channel is for the office to communicate with the guys in the field.  Reasons might include a client asking their property to be skipped later in the morning, or a technician asking the office to call a homeowner because their dog is out.  Daily schedule notifications to the field employees will be made here.

This channel includes the administrator, owner and Christa.  Any challenging account balance related questions can be directed here for Christa to solve.

This channel includes the administrator, owner and field technicians.  This is a place for the field technicians to post pictures of receipts should they have to buy anything.

It may seem like a small detail, but it is very important.  Slack messages work like Facebook posts.  A post is made and any subsequent posts are made in reply to the original post.  This helps to compartmentalize the conversation so that it is not just an ongoing text message.  To make a client specific post, follow the guideline below.  By starting the thread with client name and address, it makes it very simple and easy to search for the client later on.  This comes in handy when a familiar name pops up, you can run a quick search and see what issues they have had in the past.