Service Call Requests

We provide service calls between visits, within reason.  When selling/onboarding a client, we need to manage expectations as best we can.  A single weed is not a reason for a service call, or an imperfect lawn for a client who recently signed up is an issue with their expectations of service.

If a client complains about weeds follow the steps below:

Determine their last service date, based on last service, appropriate response below

Less than 1 week ago- Let them know that it takes up to 2 weeks for the weed control products to work effectively.  Weed control can be even slower in cold weather or if they have not mowed their lawns yet.  Mowing will stimulate growth in the weed and speed up the kill so that is a good suggestion.  

2-4 weeks ago- A service call is warranted and can be scheduled.  We do not promise any particular date however you can let them know we will be there the next time we are in their service area.

5+ weeks ago- Let them know they are due for scheduled service and make sure their service is scheduled as soon as possible.  You can let them know that you will make a note on their account so their specific concerns are addressed.

People will send in pics of their lawns, or close-ups of weeds. No need to do anything with these!

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